How Nationwide International keeps your account secure
Nationwide International is committed to providing a safe and secure way for you to access your bank accounts.
Our approach to security :-
Encryption
This technology scrambles the data relating to your account to ensure that your information cannot be read by anyone else.
Encryption is a process that involves changing a string of letters and numbers into a code that is unrecognisable to anybody else who should try to gain access to your personal details. Our decoding program is the only one that can decipher the code.
Personal security data
When you sign on to Internet Banking you will be asked to type in:
• Your customer number.
• Your memorable data.
• Three random digits of your passnumber
Your customer number
You will find your 10-digit customer number in the letter we send you which will confirm your registration to the Internet Banking service.
Whenever you use the Internet Banking service with Nationwide International, this is the customer number you will be asked to use. It is permanent and allocated to you alone.
Customer number cookie
A cookie is a small piece of data sent by our computer to yours so that information can be recalled.
When you are signing on to Internet Banking with us, you will see an option asking whether or not you want to install a cookie to remember your customer number. If you request 'Please remember my customer number,' a cookie will be stored on the computer you are using and your customer number will be inserted automatically each time you sign on to the Internet Bank.
The cookie will store your customer number only and nothing else. It has no other purpose. If you do not want to accept the cookie, your customer number will not be stored. Each time you sign in, you will be asked to type in your customer number.
We recommend that the cookie is used on your personal computer only.
If you save your temporary customer number as a cookie, please replace it with your new customer number when we send it to you.
Your memorable data
For security reasons, we ask for an additional item of memorable data when you register.
This should be an easy to remember piece of information that you will recall straight away when you are signing on.
Again for security reasons, we advise you not to use anything too obvious such as your date of birth, or your partner's date of birth. Don't use the name of the place you are living in and don't use your first name or your partner's first name as all of these may be easy for others to guess.
If you want to change your memorable data, you can do so:
1. Sign on to the Internet Bank
2. Click on 'Preferences' on the menu bar
3. Click on 'Change Memorable Data' option on the left side of the page
Follow the instructions on the screen to change your memorable data.
Your passnumber
We provide you with your passnumber, a 6-digit number, in the letter we send confirming your registration to the Internet Banking service.
If you want to change your passnumber, you can but remember, don't choose something obvious that others may guess.
When you sign on we will ask you to enter three random digits of your passnumber. These must be entered in the drop down lists provided using your mouse rather than the numbered keypad.
By asking for different digits on each visit and using the drop down lists to pick the correct digit, you will be better protected against fraudulent use.
Frequently asked questions about security
Q. What can I do to help me remember my 6 digit pass number?
Try breaking the number down into three smaller numbers e.g. 715963 becomes
71, 59 & 63. It is easier to visualise these three small numbers than
one larger 6 digit number.
You can also change your passnumber to something you find easier to remember.
To do this, sign onto the Internet Bank, go to "Preferences"
and select "Change Passnumber"
Q. What does Nationwide International do for customers who lose
money fraudulently?
With our Internet Banking Promise,
we cover customers' losses where fraud is proven and the customer has
taken steps to keep passwords and security information secure.
Q. What should I do if I suspect one of my accounts has been used
fraudulently?
You should contact Nationwide International immediately on 
+
44 (0) 1624 696000 between 8.00am - 5.00pm (UK time) during working days.
.
Q. What can I do to protect myself from on-line fraud?
We would advise anyone using Internet Banking to keep their memorable
data and pass number confidential. We also encourage customers to install
and maintain up-to-date anti-virus software. In addition, personal firewalls
and up to date browsers can reduce the likelihood of online fraud.
Where possible, we would advise customers against using internet cafes
to manage finances on-line. While most such establishments are reputable,
there have been documented instances of keylogging software being installed
on shared computers.
If you have any concerns over on-line fraud, you can contact us. Details are given in Incident Reporting.