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The Financial Services Ombudsman Scheme – an independent view

The Financial Services Ombudsman Scheme has been set up by law to provide private individuals with a free, independent service for resolving disputes with financial firms operating from the Isle of Man. Companies are not eligible to use the Scheme.

However, the Financial Services Ombudsman can’t deal with your case unless you’ve given Nationwide International the chance to put things right first.

The Financial Services Ombudsman Scheme usually requires you to take your complaint to them no later than 6 months from the date on Nationwide International’s letter giving you our final response.

Their address is:

Financial Services Ombudsman Scheme
Office of Fair Trading
Thie Slieau Whallian
Foxdale Road
St John’s
Isle of Man, IM4 3AS

BSI