Missing Accounts

If you have an account with Nationwide International which is not listed in 'My Accounts', please try the following recommended suggestions before sending us a secure mail:

1. Sign Off from your Internet Banking screen, wait for 5 minutes and sign back on again
   
   
2. Ensure you are not using someone else's sign on details (e.g. partner, family member)
   
   
3. Ensure that you are a named account holder on the account
   
   
4. Has the account been opened recently? New accounts can take up to 5 working days from opening before they are viewable online
   

If the account is still not displayed please send us a secure mail by clicking on the ‘Messages’ menu at the top of the page telling us the account number that is missing.