Putting you in control with Telebanking
Because we recognise time is precious and that sometimes it’s vital that you can access your account(s) quickly, we provide a free, secure and convenient Telebanking service, allowing you to operate your account by telephone, by fax and when registered by using our Internet Banking Service.
With our Telebanking service you can:
- make withdrawals to designated bank/building society accounts and cheque payees
- have a cheque withdrawal sent to the registered address of the first named account holder
- pay money in using our Direct Deposit service (Sterling accounts only)
- check your balance and transaction history
- change your account type
- amend your interest payment instructions
- set notice on your account
- open a new account*
- change your Telebanking password
- make internal transfers in any currency.*
*holder details must be the same
Telebanking is required to operate your account via our Internet Banking Service, which you can register for by clicking here. You can however send secure messages and check your account balance without having our Telebanking service. Your designated bank/building society accounts and cheque payees apply to both our Telebanking and Internet Banking Services.
How secure is Telebanking?
In order to give us transfer instructions via Telebanking, we ask you to pre–designate in writing the payees or accounts to which you might wish to make payments. We believe that combining this with the protection of a password ensures that access to your account through the Telebanking service is doubly secure
How can I set up Telebanking on my account(s) and designate accounts and payees?
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Print and complete a Telebanking Authorisation form. Provide your Nationwide International account number and the name of the first account holder so that we can identify you. |
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Detail the accounts you want the Telebanking service to be applied to. |
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Provide a Telebanking password, consisting of 6–10 characters containing letters and numbers or both. All joint account holders share the same Telebanking password. Outside of this you must keep your password confidential. |
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For your security, designate any accounts or payees to which you may want to make payments. Remember you can always designate more in the future. You can write to us, download a form or call us and we'll send one to you. |
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Please make sure you carefully read our Telebanking terms and conditions. Ensure that all account holders sign the declaration in section 6, when signing this you are agreeing to be bound by these terms and conditions. If your account's signing mandate is set as 'all to sign' you will need to tick the box authorising us to change this to 'any/either to sign'. |
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Once complete, return the form to us at Nationwide International Ltd, PO Box 217, 5–11 St Georges Street, Douglas, Isle of Man, British Isles, IM99 1RN. We will write to you confirming that Telebanking has been set up. |
How to use the Telebanking service
Internet banking You can access your account 24 hours a day, 365 days a year. You can register for Internet Banking here, or if you have already done so, you can access your account by signing in here. When signing in you should be ready to enter your customer number, a random selection of numbers from your pass number and your memorable data. If requesting a transfer, you will be required to provide a random selection of characters from your Telebanking password. |
Telephone You can call us on +44 (0) 1624 696000 during working hours Monday – Friday, excluding Isle of Man bank holidays. When calling you should be ready to provide a random selection of characters from your Telebanking password. |
Fax You can fax us on +44 (0) 1624 696001, 24 hours a day, 365 days a year. When faxing you are required to write your Telebanking password, in full, on your Telebanking instruction. |
Please note: if your instruction is received outside of office hours (Monday – Friday, excluding Isle of Man bank holidays), we will act on it on the first working day following receipt.
If you cannot quote your password as requested we will be unable to act on your instruction.
Need to designate additional accounts or payees?
If you need to designate additional accounts or cheque payees you can download an Additional designated accounts and payees form and return it to us.
Remember, you can designate as many as accounts as you wish.